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Garland Power and Light Bill Payment Options

Garland Power and Light logoGarland’s Mission is to provide you with high quality safe and reliable service at the most completive rates. They are dedicated to making sure that they needs of the community are met with every aspect of their service. Being active in the community Garland make sure that what their customers need is exactly what they get. They are determined to always be there when you need them most. Even with their bill pay options, Garland offers you several ways to make payments to your account that work simply for you. All you have to do is pick the method suits you best.

Garland Power and Light Bill Pay Options

Online Payments: Garland Utilities has partnered with Western Union Speedpay. With this, you have the ability to make your payments online or even over the phone. This service is available to you 24 hours a day 7 days a week. To make a payment using the Western Union Speedpay, you will need to have your account number and debit/credit card ready.

Garland Power and Light Bill Pay

There is a service fee for using this service. The fee for residential customers is $2.95 per $600 and for commercial customers the fee is $15.95 up to $2500. If you need to make a payment higher than your transaction limit, you may need to make multiple transactions. Please note that if you need to do this there will be a separate transaction fee for each call. If your service has been disconnected, you can still use the system. However, you must contact customer service immediately to have your service reconnected. The number you can call is 1-972-205-2671 Monday through Friday from 8:00 a.m to 7:00 p.m. and from 9:00 a.m to noon on Saturday. You may also send an email to [email protected] Monday through Friday from 8 to 5. Pay Your Bill Now

Online Bill Pay: Most financial institutions offer you the ability to pay your bill using their bill pay system. If you would like to set up your account for Online Bill Pay, contact your financial institution to add City of Garland to your account.

Automatic Bank Draft: You can set up your account to be automatically drafted each month when it is due. This free service provided by Garland makes bill payment a snap. It is free to use and only take a few seconds to sign up. Once you enroll, you will no longer have to worry about sending out your bill every month, writing check or buying stamps. All you have to do to get started is Print out the Automatic Bank Draft Form and complete it. When you have it filled out simply mail it back along with a voided check to;

Customer Service Payment Center
City of Garland
Post Office Box 461508
Garland Texas 75046-1508

Please note that you will need Adobe Acrobat Reader to be able to print and read the form. You can download it here free.

If you are an existing customer and need to make changes or wish to discontinue, you can call 1-972-205-2491

Payment Locations: Garland offers you several locations where you can make your payments. With any of these locations, you may use a check, money order or cash. There are some important things to remember when making a payment using these locations. You will want to make sure you bring your bill, there will be a processing fee, payments are posted the next business day, and if your account if past due you will need to call customer service with your receipt. If you need to call customer service after using one of the payment locations you can do you by dialing 1-972-205-2671 Monday through Friday from 8 to 7 and 9 to noon on Saturday. Click here for a complete list of payment locations.

Drive Through Window: You may visit Garlands Drive through Window Monday through Friday from 7:00 a.m to 6:00 p.m. Payments made at the window can be done using a check, cash or money order. Visit the drive through window at;

Garland Utility Office
717 West State St.

Drop Box: For your convenience, Garland has a drop box located outside their building. Payments that are placed in the box before 4 each business day will be posted that day. Payments made after four will be posted the following business day. Please do not place cash in the drop box. Drop box location is 717 West State Street.

Pay by Mail: If you decide to return your payment by mail please be sure to write your account number on the payment. Payments can be sent to

Customer Service Payment Center
City of Garland
Post Office Box 461508
Garland Texas 75046-1508

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