Kentucky Utilities is an electric utility, providing electricity to 77 counties in in the state of Kentucky. The company services more than 500,000 customers in the region and has a total electricity generation capacity of 4,570 MW.
Service in Kentucky, including Barlow, Campbellsville, Carrollton, Danville, Earlington, Eddyville, Elizabethtown, Georgetown, Harlan, Lexington, London, Maysville, Middlesboro, Morehead, Morganfield, Mt. Sterling, Greenville, Paris, Richmond, Shelbyville, Somerset, Versailles, Winchester, Norton, VA, Pennington Gap, VA
Kentucky Utilities Bill Pay Options
Online – With Account: You can get online and pay your bills. For that, you can choose to open an online account with the company, after which you can use the account to pay your bill. There is also an option to make a one-time payment without logging in to any account. You can use your checking account or savings account for bill payments without being charged any service fee. However, if you use a credit card or debit card for bill payment, you will attract a convenience fee of $1.49 per transaction. There is also an option to pay through Paypal should you wish. Paypal transactions also has a service fee of $1.49 per transaction.To register for the online payment facility, visit:
Auto Pay: You can also set up a payment system where your monthly bill is automatically deducted from your bank account on the bill due date. This is very suitable option for people who are constantly busy with work and do not want to worry about the trivial matter like bill payments and such.
By Phone: Pay through phone by calling 1-800-981-0600 and following the simple voice instructions. You can pay using your bank account, debit card or credit card. Accepted credit cards include MasterCard, VISA, American Express and Discover. Telephone payments are subjected to a service fee of $1.49 for each transaction
By Mail: You can use the return envelope which accompanies your bill to send a check to the company. Send your payment together with the bill stub to –
PO Box 9001960,
Louisville, KY 40290-1954
In Person: You can visit any customer service walk-in centers or authorized pay agents to make your payments. To locate a pay center near your home or workplace, visit:
Bank Website: If your bank provides internet banking facility, you can also use that to pay your bills. However, bank website payments may take almost 3 to 5 days to clear the funds. As such, if you are looking to make an immediate payment, this is not a good option.
If you are late in paying your bill, a late payment fee of 5% of the bill amount will be charged to you. However, you can contact the company and request for extending the due date to avoid paying late fees. If you still find it difficult to pay the bill, you can ask for a payment arrangement to be made. A payment arrangement typically involves dividing your past due amount into small installments which you can easily pay over a period of time.
For any questions with regard to billing, payments or other matter, you can contact the company’s customer care center at 1-800-981-0600