O&R is committed to conducting all of their dealings in a fair ethical and lawful manner. This is extended to all part of their business including the services they provide to their customers. O&R is guided by its core values of service, honesty, concern, courtesy,excellence and teamwork. They work together to work with you, even with their bill payment options. O&R offers several different ways to pay your bill that will fit your needs best. Their simplified payment methods are sure to make your service with O&R a pleasure.
Rockland Electric Company Bill Pay Options
Automatic Bill Payment: By signing up for Automatic Bill Payment you can eliminate postage costs, reduce paper waste and save expensive checks. Automatic Bill Payment is convenient way of making a payment that frees you from the worry of late payment fee. With ABP your bill amount is automatically deducted from your bank account every month on a specified date.You can sign up for Automatic Bill Payment, as long as your financial institution processes electronic debit. This service is completely free to charge. If you would like to sign up for automatic payments, you can complete an online form or contact customer service: oru.com/CustomerService. It may take up to one full billing cycle before your ABP takes effect. Continue to pay your bill as normal until you have confirmation.
Online Payment: You can make an online payment in just a few simple steps. A fast free and secure method offered to you by O&R. Making a payment online is simple and only takes a couple of minutes to complete. First you will need to create an account.
You will need to have your bill and your payment method handy. Make a payment now here: oru.com/myaccount
Pay By Phone: If you would like to pay your energy bill quickly over the phone, you can call EZPay Express toll-free at 1-877-673-9729. EZPay Express is available to you 24 hours a day 7 Days a week. This is a phone number for billing payments only. When using EZ PAY you will be saving paper, postage and mail delivery. With EZPay Express, there is no charge when you pay with your checking or savings account. After you enter your bank routing and account number, EZPay keeps track of all of your information for you. EZPay Express also accepts payment by debit and major credit cards. However, there is a convenience fee.
Payment by Mail: Each month when your payment is due you will receive billing statement. Once you have reviewed your statement you can then return it with your payment. Payments that are accepted are check or money order. Please allow sufficient time for your payment to arrive in the office to avoid late fees or disconnections. If you happen to lose the return envelope that is provided with your billing statement, you can find a list of addresses below:
New York Customers
Orange and Rockland
PO Box 1005
Spring Valley, NY 10977
New Jersey Customers
Rockland Electric Company
PO Box 427
Montvale, NJ 07645
Pike County Light and Power Co.
PO Box 1005
Spring Valley, NY 10977
Credit and Debit Card Payments: You have the option to pay your energy bill with a Visa, Mastercard, AMEX, Discover or a ATM/debit card with the Pulse, STAR, Accel or logo NYSE. Payments can be made anytime calling 1-866-462-9209. O&R uses a payment agent named Kubra. They charge a service fee of $4.75 on every transaction. At no time, does O&R receive any portion of this service fee.
Pay in Person: If you would like to pay your bill in person O&R offers several locations that are available for you to do just that. If you would like to see a full list of payment locations and authorized payment agents you may visit this page: oru.com/PayimentLocations. Payments can take up to 48 hours to process and be posted to your account. The authorized locations are free to use and there is never a fee to use them.