CPS Energy is an energy utility, focusing on providing electricity and natural gas to San Antonio and the surrounding regions. It is the largest municipally owned energy utility in the US. Today, CPS Energy provides electricity to more than 741,000 customers and also supplies natural gas to around 331,000 customers.
CPS Energy Bill Pay Options
The following are the various ways by which a customer can pay their bills:
Online: Pay your energy bills electronically, over the internet. It is fast, simple and cheap. To use this option, the customer must enroll in the company’s Manage My Account program.
Once registered, users can then login to their customized profile and pay their bills by using your ATM debit card or their Visa, MasterCard or Discover credit cards.
Residential customers will be charged at $2.35 convenience fee for payments upto $1000. There is also a mobile app for the smartphone savvy customers
Auto Pay: This is the most simplest payment method where your energy bill amount will be deducted from your bank account automatically each and every month. Customers will receive their bill details before deduction so as to rectify any errors that they may find. If you are an existing customer, you are eligible for this plan only if you are currently not in a cash-only payment status.
Budget Payment Plan: Under this option, your monthly bill will be remain fairly consistent throughout a period of 12 months. This is done by determining your annual bill and then dividing it into 12 equal parts. Any difference in the total annual bill paid and the projected annual bill will be adjusted after 12 months. To be eligible for this plan, you must be an existing customer of CPS Energy for at least one year and must have a very good payment history.
Phone: Residential customers can call the phone number at 877-257-1172 and pay their bills through credit card or debit card. A fee of $2.35 is charged for payments upto $1000.
By Mail: If you do not wish to pay through the internet or phone, you can pay by mail. Just use the pre-addressed return envelop included with your monthly bill. You can send your payments to –
PO Box 2678,
San Antonio, Texas 78289-0001
In Person: You can also pay in person at an authorized payment center or any of the four customer service center located through the region.
Gift Certificates: CPS Energy issues gift certificates in the denominations of $10, $25, $50 and $100. If you are a recipient of any such gift certificates, you can use the same towards the payment of your bill.
For those who might be facing some tough financial situation and therefore are unable to pay their bills, there are various energy assistance programs available. For example, customers with annual income is less than 125% of the Federal Poverty Guidelines can be eligible for special discount coupons. There are also other programs like Veteran’s Discount, Critical Care Program and more which are designed to help those in need.
If you have any more questions with regard to billing or payments, you can contact the CPS Energy toll free number at 1-800-773-3077